Shipping policy
Shipping & Delivery Policy - Pokas Store
At Pokas Store, we prioritize getting your order to you as fast as possible. All orders are sent to our factory as quickly as possible so production can begin without delay.
Order Processing
Your order is processed and sent to production as soon as possible after purchase. Tracking information is usually updated within 3 to 6 business days once the carrier scans your package.
If you'd like a photo of your order before shipment, contact us at contato@pokas-store.com and we'll be happy to help when available.
Shipping Options
All delivery estimates are counted from the date you receive your tracking number.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Express Shipping | 5-10 business days after tracking is received | Varies |
| Free Shipping | 7-15 business days after tracking is received | FREE |
Orders placed on weekends or public holidays may require an additional business day for processing.
Delivery Regions
| Region | Free Shipping | Express Shipping |
|---|---|---|
| United States | 7-15 business days | 5-10 business days |
| Europe | 7-15 business days | 5-12 business days |
| Canada | 8-15 business days | 6-10 business days |
| Australia | 10-18 business days | 7-12 business days |
Temporary World Cup Delivery Notice
For orders placed between May 1, 2026 and August 1, 2026, due to the high demand during the World Cup season, delivery and tracking updates may take longer than usual.
During this high-demand period, some orders may receive updated or replacement tracking numbers before final delivery. If this happens, the order will continue to be monitored using the most recent official tracking information.
If your order has not been delivered within 45 calendar days from the purchase date, you may contact us to request a full refund or reshipment, as long as the official tracking information shows no recent movement or no clear delivery progress.
This protection applies only to orders that remain undelivered and have tracking that is missing, inactive, or clearly stalled.
Orders with tracking showing recent movement, customs clearance, arrival in the destination country, handoff to the local carrier, out-for-delivery status, or delivery attempt are not eligible until the tracking becomes inactive or the delivery issue is confirmed.
Orders marked as delivered by the carrier are not eligible under this non-delivery guarantee.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Tracking usually updates within 3 to 6 business days once the carrier scans your package.
Delivery estimates start from the date you receive your tracking number. Please always use the most recent official tracking number provided for your order.
Multiple Parcel Deliveries
Depending on the size or quantity of your order, items may arrive in separate packages. This will not affect delivery times or shipping fees.
How to Place an Order
- Select your items and add them to your cart.
- Click Checkout and enter your shipping details.
- Confirm your address and complete the secure payment.
All transactions are 100% SSL encrypted. We accept Credit/Debit Cards (Visa, Mastercard, AMEX, Maestro) and Shop Pay.
Questions?
Contact us anytime at contato@pokas-store.com. We always respond.